I would like to extend my gratitude to you, Nancy and your entire staff. When I came to see you last fall I wasn't sure that anything could be done to improve my nose. While I am not an insecure person, I have always felt a little awkward with my nose and lip disfigurement due to the cleft palate and hare lip.
When I first visited your office I felt that you and Nancy took the time to listen to me and I did not feel rushed. I was excited about what you showed me could be possible for reconstructive work. Thanks to the referral and the help of you staff my insurance company paid for my operation, which was a blessing. I have received many compliments from friends and family who say "You would never know that you had anything wrong with your nose." I have gone from a baby who had half a nose and no palate, to an adult with a bulbous nose and awkward bump, to a person who now looks like everyone else.
Enclosed is a letter that I have sent to both the Federal Blue Cross/Blue Shield Insurance company and the American Board of Facial Plastic and Reconstructive Surgery (ABFPRS). I wanted to let both organizations know of your skill and dedication to you patients and to your profession. Thank you again for the wonderful work you do.